Before the customer pays
Confirm that your receiving setup is ready for the asset and network you are accepting. The customer should follow the instructions for this specific payment, including the amount and address.
- Create the sale and review the total.
- Choose Crypto from the payment choices.
- Show or share the wallet or QR payment instructions provided for the sale.
While payment is in progress
Let the customer complete payment using their wallet or provider. A wallet screenshot or a withdrawal request is not confirmation that BOS.PAY has received and processed the payment. The sender’s provider and network may have their own processing steps.
- Keep the payment reference available.
- Follow the status in BOS.PAY.
- If the payment is pending, check the troubleshooting guide before asking the customer to pay again.
After payment
Review the completed payment and its reference as part of your sale records. Payment confirmation and settlement are different parts of the process; if the sale appears paid but you cannot find settlement, check the receiving-wallet guide.
If something goes wrong
Collect the payment reference, transaction hash, asset, network, amount and time. Do not change the receiving address or create multiple replacement payments while investigating an existing transfer.